Zomato’s chief executive officer (CEO) has responded after it was alleged in a social media post that a delivery person revealed about a “scam” happening on the food delivery platform. Vinay Sati, who is an entrepreneur, narrated the conversation between him and the Zomato delivery person in a LinkedIn post. He said he got “goosebumps” after hearing about it as the executive advised him of choosing cash on delivery (COD) as the payment mode the next time he ordered from the application.
Sati said that the delivery person taught him how he can order food worth ₹700-800 and pay only ₹200 via COD. The post got over 600 reactions on LinkedIn, and was reposted 18 times at the time this report was published. It also caught the attention of Zomato CEO Deepinder Goyal.
“Aware of this. Working to plug the loopholes,” he replied under the comments.
Sati said that he ordered burgers from Zomato, and paid for the order online. When the delivery executive came with the food items 30 to 40 minutes later, he advised the entrepreneur to avoid choosing online payment the next time.
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The delivery person, according to Sati, further said he would show his employer about him failing to receive the order even though in reality he would deliver the item. “Aap bas mujhe ₹200- 300 de dena or ₹1,000 ke khane ke maje lena, (You just give me ₹200-300, or ₹1,000 and enjoy the food),” Sati claimed the delivery person told him.
The entrepreneur then tagged Goyal in his post, and said the latter should not pretend that he is unaware of this, while terming the practice as “shocking”. “And if even after knowing all this, you (Goyal) are not able to solve it So what are your #IIM guys doing?” Sati wrote in his post.
He said that he had two options after learning about the alleged scam. The first was to enjoy the “offer” the delivery person made, and the second was to expose the scandal. “Being an entrepreneur, I chose the second option,” he added in the post.