Online banking services have eliminated the need to physically visit a branch. State Bank of India (SBI), the country’s largest lender, is among the banks that provide online services to their customers.

Also Read: People share SBI passbook pics ahead of the FIFA World Cup final. Here’s why

To use these services, a User ID and password is required. When customers register for SBI’s internet banking facility, they receive a unique User ID and password; these have to be updated in accordance with the instructions.

Also Read: SBI hikes interest rates for fixed deposits less than 2 crore

However, what happens when you forget your login credentials? Don’t worry. By following a few easy steps, you can retrieve your username and recover your password. Here’s what you have to do:

Username: (1.) Visit and click on ‘Forgot Username.’

(2.) Enter the 11-digit Customer Information (CIF) number printed on your passbook.

(3.) Select your country, enter the registered mobile number, write the captcha code and submit the details.

(4.) Enter the one-time password (OTP) sent to your phone; tap ‘Confirm.’

(5.) You will now receive the User ID on your phone.

Password: (1.) Go to and click on ‘Forgot Password.’

(2.) Enter all the details asked for; a new password will be sent on the registered email address.

(3.) Sign-in with that password and change it to keep your account secure.

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